To maintain pleasant ride experience, Uber requires riders and passengers to contact the company in case of fare issues.
Possible Fare Issues while riding Uber:
Fare adjustment: Partner want to refund the rider: A variety of issues during a trip can impact the experience for partners and riders. For example, a flat tire or a trip not started or ended on time can be frustrating for everyone.
If something happened on a trip that the partner feel the rider should be compensated for with a full or partial fare refund, Uber should be contact about it.
Adjustments made to the rider’s fare will be deducted from partner’s payment for that particular trip.
Fare adjustment: trip didn’t begin or end on time: A trip’s fare is calculated from the moment the partner swipe START TRIP and ends when COMPLETE TRIP is swiped
If the partner feels a trip’s start or end time is incorrect, let Uber know the correct pickup location and destination addresses so that the company can review and make adjustments as needed.
Dispute a previously adjusted fare: Fares for completed trips may occasionally be adjusted. This can happen because a rider raised reasonable concerns about the trip.
For example, a trip fare may be adjusted if:
– the rider did not take the trip
– the trip didn’t start or end on time
– the route was not ideal
– cash was requested by or paid to the driver
To review why fare for a particular trip was adjusted, partners can tap “>” in the payment statement.
If partners feel this adjustment is incorrect or unfair, they can contact Uber for explanation.
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